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Eastern Academy of Management Annual Meeting 2017

EAM 2017 Proceedings »

Simulating Operational Complexities: An Experiential Exercise with Laundry

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Responding to change has become a critical workforce competency and an essential skill for effective leadership and management. As part of this experiential exercise, participants perform tasks associated with running a laundry facility. Participants search and retrieve product, complete operational processes, and react to customer requests. Participants must collaboratively work in a group and critically think and respond to customer demands in a fast-faced, competitive, and challenging environment to successfully achieve objectives. Materials in this exercise can be customized to support a variety of business course concepts and theories.


Noel Criscione-Naylor    
Stockton University
United States


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