Full Program »
DOCX
0.1MB
Responding to change has become a critical workforce competency and an essential skill for effective leadership and management. As part of this experiential exercise, participants perform tasks associated with running a laundry facility. Participants search and retrieve product, complete operational processes, and react to customer requests. Participants must collaboratively work in a group and critically think and respond to customer demands in a fast-faced, competitive, and challenging environment to successfully achieve objectives. Materials in this exercise can be customized to support a variety of business course concepts and theories.
Author(s):
Noel Criscione-Naylor
Stockton University
United States
