EAM 2019 Proceedings »
Defining and Managing Conflict: Is it really about the dishes?
Employees and managers who embrace conflict can build better understanding, healthier relationships, and experience greater personal and professional success, but managing conflict is not easy. The purpose of this experiential exercise is to draw attention to the number of conflicts and stressful situations experienced by class members in one week and use delegates within the groups to serve as mediators for defining the conflicts and determining reasonable solutions to each conflict. Participants will apply a conflict resolution model to define a conflict, determining if the conflict is a content/task-based conflict or a relational conflict. In addition, throughout the discussion, participants will discover their own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility. Participants will also learn the value of utilizing mediators in managing workplace conflict.