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Eastern Academy of Management 2019

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Sensemaking through a Storytelling Lens: Physician Perspectives of Health Information

This paper utilizes content analysis with sensemaking theory as a theoretical lens to analyze physicians’ interviews. The stories within this study draw attention to how sensemaking might impact the HIE implementation process. The findings demonstrated four defined manifest themes specific to sensemaking: (1) bracketing; (2) enactment; (3) social, and (4) identity construction. There were also three sub-themes: (a) financial implications, (b) practice changes, and (c) impact on professional reputation. The data demonstrated each participant singled out items or events specific to the health information exchange change process in order to make sense of the change as an entirety. No other study has applied sensemaking in an effort to gain insight into the ways physicians view the health information exchange process. Therefore, this study offers a unique perspective which might provide a framework in which to understand the possible barriers to successful implementation of health information exchange from a physician viewpoint.

Michele Heath
Cleveland State University
United States

Tracy Porter
Cleveland State University
United States

 


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