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Eastern Academy of Management 2019

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Wrapped Candy and Chopsticks in Class: A Role Playing Simulation of Warehouse Operations Management

We describe a role play simulation that provides an engaging, interactive approach to teaching students about warehouse management practices and logistics management. Using a series of scenarios involving a warehousing operations example, participants are able to experience and observe how operational design choices interact with staffing and the deployment of human resources to affect production outcomes and customer satisfaction. We describe the learning goals of this role play simulation and how to run it, as well as how it can be used flexibly for different class sizes, levels, and time frames. We also provide questions for debriefing the key learning points, both at the end of the activity and between scenarios.

Julie Stanton
The Pennsylvania State University
United States

Alexander Bolinger
Idaho State University
United States


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